From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

If you are making payment using another cardholder's credit card, please provide the following to the hotel prior to your arrival:

- Authorisation letter with cardholder's signature

- Copy of cardholder's credit card (front and back of card with cardholder's signature)

Please note that the hotel may contact the cardholder for verification purposes. For security reasons, credit cards used for non-refundable bookings must be presented upon check-in.

From 1st January 2022, Please take note that all receipt can be collected from the Front Office upon check out.

Molimo vas da unapred obavestite smeštajni objekat Resorts World Genting - Highlands Hotel o očekivanom vremenu dolaska. Napomenu možete da napišete u polju za posebne zahteve prilikom rezervisanja. Osim toga, objekat možete direktno da kontaktirate pomoću kontakt podataka navedenih u potvrdi rezervacije.

Usled situacije sa korona virusom (COVID-19), ovaj objekat preduzima korake kako bi zaštitio zdravlje gostiju i osoblja. Stoga određene usluge i sadržaji možda nisu u potpunosti ili uopšte dostupni.

Potrebno je uplatiti depozit za slučaj štete u iznosu od MYR 200 po dolasku. Iznos će biti naplaćen u gotovini. Depozit bi trebalo da vam bude refundiran prilikom odjavljivanja. Nakon pregleda smeštajnog objekta, vaš depozit će biti u celosti refundiran u gotovini.